Repairs operatives daily work is not easy and had many barriers that are increase by the use of old and non-finger-friendly PDAs and iphones.
The current PDAs are limited in functionalities and have very pour usability and accessibility. This leads to a slow customer journey and frustrate repairs operatives.
- Devices small, difficult to read and use (big thumbs problem)
- System complex; asked for too much unnecessary information and too many steps to close a job (time consuming)
- Too much hands-on work: write details of the job, which is difficult to do in an un-friendly device.