Housing repairs service discovery: 7 Lessons Learned
By Fernanda
We have been working on a discovery project to identify an ideal end-to-end user journey for housing repairs services across four local authorities.
Designing an ideal online journey for housing repairs
By Tracy
We have been carrying out a lot of research into housing repairs as part of a discovery project we are working on across 4 authorities and we have finally designed an ideal journey…
Customer Interviews in Lewisham Homes
By Fernanda
Last Friday morning, we went to Lewisham Homes Face To Face Office in the Old Town Hall where Fiona was waiting for us to help us recruit some council tenants and leaseholders to carry out customer interviews…
The Importance of Older People in User Research
By Fernanda
After listening to over 100 calls and carrying out more than 80 customer interviews in the four authorities, one thing that caught my attention was the amount of elderly people that have bought their laptops…
UK public sector accessibility best practices
By Fernanda
With the recent release of the new accessibility standards, WCAG 2.1, public organisations need to focus on their web accessibility issues and comply to the level AA, as the norm suggests…
How to do Agile in a non-Agile environment
By Brett
As a company that is almost evangelistic about Agile, we at OrangeMaple find it difficult to think that most organisations haven’t adopted or attempted Agile…
Is now the time to move your integrations to real time?
By Brett
The integration options for councils have changed significantly in the last 3 years with both the cost and options for integrating in real time having advanced significantly. My verdict, a resounding yes! But why…